Orders
Orders are processed in the sequence they are received. We will notify you as soon as your shipping label is created. Your tracking number will tell you where your package is, on it’s way to you. All orders are tracked for delivery.

Payments
For orders placed on our shop, you may pay directly on  PayPal. You do not need to register for an account on PayPal to purchase from us.

Shipments
All US shipments are sent either 1st Class or Priority Mail, based on weight. All packages typically ship within 2 business days of completion of the order. Once an order has shipped, transit times to any location within the US are typically 3 business days or less.

Delivery Tracking is included on all Domestic and International shipments.

International clients
International shipments are sent USPS 1st Class or Priority Mail, based upon shipment value. (International shipments over $400 USD in value must be sent Priority Mail.)
Customs Declarations, Duties, VAT, are at the buyers expense.
All International Customs forms are always filled out for the order value.

Current shipping transit times to Canada is about 1 week, The EU and UK- about 10 days, and Australia- Asia about 2 weeks. These times will vary with the seasonal fluctuation of goods through your local customs. Parcel tracking is not updated while in Customs; please allow for extra time to clear Customs.

Refunds and Exchanges
Your Satisfaction is Guaranteed.

Custom Work
We will accept custom orders on an individual basis. Lead times will vary based upon seasonal demands.
Custom work is non-refundable.

Wholesale Pricing
We do not have any plans to offer wholesale pricing for the foreseeable future.

Our Privacy Policy
We respect your privacy.
Maine Fiber Tools will only use your personal information to keep you informed and/or to transact business with you. We do not collect or store any financial information on this website. All financial information is collected only by our payment processor PayPal.
We do not rent or sell any email addresses or contact information to any outside parties.

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